Studio Bloor Ceramics

Privacy policy

Privacy Policy

Effective Date: October 13, 2026

Last Updated: October 13, 2026

At Studio Bloor Ceramics (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our handcrafted ceramics, sign up for workshops or updates, or interact with us.

1. Information We Collect

We collect information directly from you when you place an order, contact us, or interact with our website.

A. Personal Information You Provide

  • Order & Contact Details: Your name, billing address, shipping address, email address, and phone number when you place an order, schedule local pickup, or sign up for a workshop.
  • Payment Data: Payment information (such as credit card details or payment method preferences) needed to process your orders. Note: Payments are processed securely through third-party payment providers (Stripe); we do not directly store your credit card numbers on our servers.
  • Customer Support & Communications: Any messages, feedback, or custom order requests sent through our contact forms, email, or social media pages.

B. Automatically Collected Information

When you navigate our website, certain technical data is collected automatically via cookies, pixels, and web analytics tools:

  • Device & Usage Data: Your IP address, browser type, operating system, pages viewed, time spent on pages, referring URLs, and website navigation patterns.
  • Cookies & Tracking Technologies: Cookies and similar technologies to maintain your shopping cart, analyze site performance, and improve your user experience.

2. How We Use Your Information

We use the personal information we collect for business operations, including:

  • Order Fulfillment: Processing payments, fulfilling orders, packing handmade items, managing shipping or local pickup, and issuing order confirmations and invoices.
  • Customer Support: Responding to inquiries, resolving issues, and managing workshop bookings or custom inquiries.
  • Marketing Communications: Sending promotional updates, announcements about new product drops, studio events, or sales—only if you have opted in. You can opt out at any time.
  • Website Optimization: Understanding how visitors use our site to troubleshoot issues, refine functionality, and enhance customer experience.
  • Security & Compliance: Screening orders for risk or fraud and fulfilling legal, tax, or regulatory obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with service providers who help us run our business:

  • Platform & E-Commerce Providers: Hosting platforms (Big Cartel) that maintain our online storefront.
  • Payment Processors: Secure payment processors handling transaction verification and fraud protection.
  • Shipping & Courier Services: Postal services (e.g., Canada Post, shipping carriers) to ship your packages.
  • Analytics & Marketing Partners: Analytics tools (such as Google Analytics) that help us measure website activity and improve studio offerings.
  • Legal Requirements: If required by law, subpoena, court order, or to protect our rights, safety, or property.

4. Cookies and Tracking

We use cookies to ensure proper website functionality, keep track of items in your basket, and save user preferences.

You can control or disable cookies through your web browser settings. Please note that disabling cookies may affect certain functionality or website performance (such as keeping items in your shopping cart).

5. Data Retention

We retain your personal information (such as order details) only as long as necessary to fulfill orders, provide services, resolve disputes, comply with tax/accounting laws, or maintain legal records.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate details.
  • Deletion: Request that we delete your personal data (subject to legal or tax retention obligations).
  • Marketing Opt-Out: Unsubscribe from promotional emails at any time using the "unsubscribe" link at the bottom of any email or by contacting us directly.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to social media platforms or external websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices, content, or policies of those third-party sites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our studio practices, operational needs, or relevant privacy legislation. Any updates will be posted on this page with an updated Effective Date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Studio Bloor Ceramics